Privacy Policy
Last Updated: 8th June 2026
At Misfuelled Car Fixer West Midlands, we are committed to maintaining the trust and confidence of our customers and visitors to our website.
This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you browse our site, fill out our quotation forms, or contact our emergency dispatch team.
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Our operations comply fully with the UK Data Protection Act and UK General Data Protection Regulation (UK GDPR).
Information We Collect
To provide you with a rapid, accurate roadside fuel drainage service, we need to collect specific details.
This information is only collected when you voluntarily provide it to us via our telephone hotline, WhatsApp, email, or online quote forms.
Identity & Contact Data: Your name, telephone number, and email address.
Vehicle Data: Your vehicle registration number (VRM), make, model, and engine type.
Location Data: Your exact geographic coordinates, breakdown location, or postcode, which are necessary to dispatch our nearest mobile technician.
Technical Incident Data: Details regarding the type of fuel contamination (e.g., petrol in diesel) and whether the engine has been started or driven.
How We Use Your Information
We only use your personal data when the law allows us to.
Most commonly, we process your data based on Contractual Necessity (to perform the fuel drain service you requested) or Legitimate Interests (to operate and improve our business safely).
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Specifically, your data is used to:
Calculate an accurate, fixed price for your fuel recovery.
Dispatch an emergency mobile technician directly to your stranded location.
Communicate updates regarding the technician's estimated arrival time (ETA).
Process secure payments on the roadside after service completion.
Gather feedback to continuously improve our local customer service.
Data Sharing and Third Parties
We respect your privacy and will never sell, rent, or trade your personal data to third parties for marketing purposes.
To fulfill our service obligations, we only share data with:
Our Field Technicians: The specific mobile mechanic assigned to your vehicle, who receives your location, name, and car details to locate you.
Payment Processors: Secure, PCI-compliant third-party platforms used to securely process your credit or debit card payments on-site.
Regulatory Authorities: If required by law, we may disclose your details to comply with legal obligations, enforce our terms, or protect the safety and rights of our staff and the public.
Data Security and Retention
We have put in place robust electronic and managerial security measures to prevent your personal data from being accidentally lost, used, altered, or accessed without authorization.
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We only retain your personal data for as long as necessary to fulfill the purposes we collected it for—including satisfying any legal, accounting, or environmental waste-reporting requirements (such as documenting the legal disposal of contaminated fuel mixtures).
Your Legal Rights
Under UK data protection laws, you possess distinct rights regarding your personal information.
You have the right to:
Access a copy of the personal data we hold about you.
Correct any inaccurate or incomplete personal information.
Request Erasure ("the right to be forgotten") of your data, provided it does not conflict with our ongoing statutory or legal record-keeping requirements.
Object or Restrict the processing of your data under specific conditions.
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To exercise any of these rights, please contact our data compliance officer at: info@misfuelledcarfixer.co.uk
Cookies and Tracking
Our website uses cookies—small text files placed on your device—to optimize your browsing experience, analyze web traffic, and remember your inputs on our booking forms.
You can choose to accept or decline cookies through your web browser settings; however, disabling them may prevent certain interactive elements of our quote system from working efficiently.
Updates to This Policy
We review and update this Privacy Policy periodically to reflect any shifts in our service operations or updates to UK data protection legislation.
The date at the top of this page indicates the most recent modification.
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Contacting Our Data Officer If you have any questions or concerns regarding this policy or how your personal details are managed, please reach out via email at info@misfuelledcarfixer.co.uk